SmallBizGenius Analysis
13Deals is a discount retailer offering daily deals and a wide range of products, with many customers praising their prices and customer service. However, significant issues with shipping delays and occasional product quality concerns are also reported.
Category Breakdown
Scores based on analysis of 39 recent reviews
Customer Service
8.5/10Many reviewers praise 13Deals' customer service, highlighting quick responses and helpful resolutions to issues. Several reviewers specifically mention positive experiences with customer service agents like Cassi, who went above and beyond to resolve their problems, such as replacing lost items or issuing refunds.
15 reviews mention thisShipping & Delivery
3.5/10A significant number of reviewers report issues with shipping delays, with some waiting weeks or even months for their orders to arrive. Some customers also report items not being shipped at all, or receiving incorrect or damaged products. This is a recurring complaint that overshadows the positive experiences some customers have.
14 reviews mention thisProduct Quality
6.0/10Reviews regarding product quality are mixed, with some customers praising the quality of the items they received, especially considering the low prices. However, others report receiving items that were not as described, damaged, or of poor quality, leading to disappointment and the need for returns or refunds.
8 reviews mention thisPricing & Value
9.0/10A common theme in the reviews is the perceived value for money, with many customers highlighting the low prices and great deals offered by 13Deals. Customers appreciate the opportunity to purchase a variety of items at discounted rates, making it an attractive option for budget-conscious shoppers.
9 reviews mention thisReturns & Refunds
7.0/10Some reviewers report positive experiences with returns and refunds, praising the quick and painless process. However, others have faced difficulties in getting timely assistance or resolution to their issues, leading to frustration and negative feedback.
5 reviews mention thisPros & Cons
What Customers Love
"The customer service I received from your company was amazing."
"Everything is top quality at a very low price. I highly recommend them."
"I have purchased random cool items... great finds."
"They asked for a picture and refunded my money quickly."
"Ive been buying from these guys for many years. Whenever ive had an issue they've always quickly taken care of it."
Common Complaints
"I bought something over 5 weeks ago and still don't have it."
"Received items after several weeks and they are nowhere near what was advertised."
"No email replies. Never ever buy anything from them."
"Rec'd stuff that didn't work and they refused to do anything."
"The description of two of the items I purchased said, 'SHIPS IMMEDIATELY'. It's now been 24 days since I've placed my order and not a single item has been shipped."
Common Questions About 13deals
Answers derived from customer review patterns
Is 13Deals legit and trustworthy?
13Deals has a mixed reputation based on customer reviews. While many customers report positive experiences with low prices and helpful customer service, a significant number have encountered issues with shipping delays, product quality, and difficulty obtaining refunds. Some reviewers have described the company as legitimate and providing good value, while others have labeled it as a scam due to items not being received or poor customer service. It is advisable to proceed with caution and be aware of the potential risks before making a purchase.
Based on 39 reviewsDoes 13Deals have good customer service?
Customer service experiences with 13Deals appear to be highly variable. Many reviewers praise the company's customer service, describing it as responsive, helpful, and courteous. These customers report quick resolutions to their issues, such as refunds or replacements for damaged or lost items. However, a significant number of reviewers report difficulty getting in touch with customer service or receiving timely responses, leading to frustration and unresolved issues.
Based on 39 reviewsIs 13Deals worth it for small business?
Whether 13Deals is worth it for small businesses depends on their risk tolerance and needs. The low prices and wide variety of products can be attractive for businesses looking to source inexpensive supplies or promotional items. However, the reported issues with shipping delays, product quality, and inconsistent customer service could pose significant challenges for businesses that require reliable and timely deliveries. Small businesses should carefully weigh the potential benefits against the risks before making a purchase.
Based on 39 reviewsWhat is 13Deals' return policy like?
Information on 13Deals' specific return policy is not consistently detailed in the provided reviews. Some customers report successful returns and refunds for damaged or unsatisfactory items, indicating a willingness to address product issues. However, other reviewers describe difficulty obtaining refunds or returns, suggesting that the process may not always be straightforward or customer-friendly. It's recommended to carefully review 13Deals' official return policy on their website before making a purchase.
Based on 39 reviewsWhy are 13Deals' shipping times so long?
Several reviews mention long shipping times, with some customers waiting weeks or even months for their orders. The reasons for these delays are not explicitly stated in the reviews, but potential factors could include order processing times, inventory management issues, or reliance on slower shipping methods to keep prices low. Some reviewers also suggest that the company may be experiencing logistical challenges due to external factors such as COVID-19.
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